Refund Policy

At Boujee Bridals, every item is made with care. Because many of our products are custom and personalized, we have a strict return and refund policy.

1. Non-Refundable Items

All custom and personalized products are nonrefundable and nonreturnable once the order is placed. Please review your order carefully before submitting.

2. Damaged or Defective Items

While we take great care to package and deliver your items safely, we do accommodate refund requests if an item arrives damaged or defective. Please notify us within 7 days of delivery if your item is damaged or defective.
You must provide clear photo evidence of the damage, including the packaging if applicable, by emailing boujeebridals@gmail.com
After review and approval, we will offer:
- A replacement of the same item (if possible), or
- A full refund to your original payment method.

3. Conditions for Refund Approval

Refunds will only be issued for items damaged in transit or with manufacturing defects or if indicated otherwise.
We are not responsible for damages caused by incorrect addresses provided, mishandling after delivery, or normal wear and tear.

4. Return Shipping

In most cases, returns are not required. If we request the item to be returned, we will provide instructions.

5. How to Contact Us
For any issues regarding your order, please reach out to: